Digital Support Senior Manager
Company: VirtualVocations
Location: Virginia Beach
Posted on: January 28, 2025
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Job Description:
A company is looking for a Senior Manager, Digital Support.
Key Responsibilities
Advocate and expand digital support channels by enhancing
self-service solutions for customers
Build and augment support automation through improvements to AI
solutions and integrated tools
Develop and maintain content and organization of the knowledge base
and related systems
Required Qualifications
Experience in managing digital support programs or similar
initiatives
Proven ability to lead cross-functional teams and collaborate
effectively
Strong background in content management and knowledge base
development
Familiarity with support metrics and performance tracking
Experience in automation and workflow development
Keywords: VirtualVocations, Richmond , Digital Support Senior Manager, Executive , Virginia Beach, Virginia
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