Director of Customer Success Operations
Company: VirtualVocations
Location: Virginia Beach
Posted on: January 28, 2025
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Job Description:
A company is looking for a Director of Customer Success
Operations.
Key Responsibilities
Collect, analyze, and interpret key Customer Success metrics to
support strategic decision-making
Establish metrics and reporting processes to measure project and
customer profitability
Collaborate with COE leaders to align reporting and analysis
efforts with their goals
Required Qualifications
5+ years of experience in business operations or revenue operations
within a professional services or B2B software environment
Ability to collaborate across various functions in a complex
organization
Strong analytical skills with expertise in Excel and Power BI
Experience in identifying efficiencies and streamlining
processes
Data-driven mindset with the ability to provide actionable insights
from complex data
Keywords: VirtualVocations, Richmond , Director of Customer Success Operations, Executive , Virginia Beach, Virginia
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