Harley-Davidson Sales Manager

Company: Harley-Davidson of Quantico
Location: Dumfries
Posted on: February 1, 2025

Job Description:

We Offer:

• Competitive Pay
• Ongoing professional training
• Excellent benefits package including
• Medical
• Dental
• Vision
• Life, Long Term Disability, Critical Illness, Accident Insurance
• Legal Shield
• 401(k) and profit-sharing plan with employer match
• Paid Holiday, Sick and Vacation TimeMajor Duties and Responsibilities1) Sales Department Operations
  • Oversee and manage all operations of new and pre-owned vehicles.
  • Ensure sales department contributes acceptable levels of gross and net profit.
  • Ensure sales personnel are well trained, motivated, and available when needed.
  • Determine sales quotas for sales personnel in accordance to their skill levels.
  • Oversee sales, trade-ins, and delivery of all new and used vehicles.
  • Maintain a sales history and/or vehicle history logbook.
  • Establish realistic forecasts.
  • Initiate and maintain an inventory control system along with net profit objectives which eliminate the possibility of lower than anticipated profits.
  • Become familiar and efficient with all phases of the computer system required for sales management.
  • Maintain a balanced new unit inventory in proportion to sales.
  • Establish procedures to ensure timely and proper completion of all paperwork.
  • Maintain showroom with a variety of vehicles set-up with different accessories and paint schemes, displayed in a well-lit environment which draws customers.
  • Maintain clean efficient facilities.2) Customer Service
    • Provide prompt, dependable, high quality, vehicle sales to customers by using current pro-active feature benefit sales techniques.
    • Greet customers immediately, in a courteous and friendly manner.
    • Handle telephone transactions quickly, and courteously.
    • Ensure customers are properly qualified for needs, wants, and ability to buy.
    • Institute a feature / benefit selling methodology so that all customers receive consistent treatment when doing business.
    • Ensure cross sales of P&A, financing, general merchandise, warranties, HOG Dues, insurance products and services.
    • Develop and ensure use of a common and consistent quotation methodology for vehicle sales, trade-ins and purchases.
    • Establish and ensure road test, pre-delivery inspection, and vehicle delivery policies and procedures are followed.
    • Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to Make Things Right.3) Management
      • Maintain sales follow up programs.
      • Maintain budgeted revenue and expense objectives.
      • Develop promotional campaigns in conjunction with the parts and service departments.
      • Maintain efficiency reports on sales representatives.
      • Provide reports to General Manager and Dealer Principal, as requested.
      • Develop monthly and annual objectives for the department in collaboration with General Manager and Dealer Principal
      • Attend training sessions to keep current with sales department issues.Supervisory Responsibilities
        • Establish departmental work schedule, balancing the workload of all employees.
        • Train Sales Representatives to use consistent and current sales methodologies.
        • Set policies and procedures for sales department.
        • Manage employee performance (evaluate and council) and conduct performance reviews in a timely manner.
        • Assist with recruiting, interviewing, hiring, and terminating employees.
        • Maintain records of all employee performance reviews, disciplinary actions, job promotions, pay adjustments and letters of recommendation within HRIS management platform.
        • Provide training for all sales employees (seminars; workshops; sales schools, etc.).
          
          
          Commitments
          • Treat all employees and customers fairly, courteously, and with dignity.
          • Model superior customer service behavior for all sales personnel by maintaining positive relationships with customers, employees General Manager and owner(s).
          • Remain current with all sales department training available from HD University and attending seminars, workshops, and other related training programs.
          • Be prompt and available for flexible scheduling.
          • Be honest and fair in all business dealings.
          • Demonstrate an interest in growing the sales business.
          • Focus on quality.Qualifications & Job Requirements
            • Ten (10) years progressive experience within the sales department of a motor vehicle dealership.
            • Prefer knowledge and experience with sales of Harley-Davidson Motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.Physical Demands
              • The noise level in the work environment is occasionally loud.
              • Occasionally requires the ability to balance and push a 900 lb. motorcycle.Working Conditions
                • Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
                • Occasionally, exposed to exhaust fumes or other airborne particles.
                  
                  
                  
                  
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Keywords: Harley-Davidson of Quantico, Richmond , Harley-Davidson Sales Manager, Executive , Dumfries, Virginia