HVAC Sr. Service Manager

Company: Homeworks Energy
Location: Washington
Posted on: April 8, 2025

Job Description:

Career Opportunities with Homeworks EnergyA great place to work.Current job opportunities are posted here as they become available.Position Type: Full-time, salaried position plus bonus based on performance.We are seeking an experienced and highly skilled HVAC Service Senior Manager to lead and manage our HVAC service operations across multiple regions. In this role, you will oversee three regional team leads, each managing their respective teams of HVAC technicians, 18 in total. You will be responsible for driving operational excellence through training and development of your technicians, along with monitoring the operational and performance metrics of the team. Your leadership will ensure that high standards of service quality, safety, and customer satisfaction are consistently met.Key Responsibilities:Leadership & Team Development:

• Foster a culture of continuous learning, promoting skills development and certifications to enhance overall team expertise and technical capabilities.
• Directly manage and mentor three Regional Team Leads, providing them with guidance, support, and development to ensure they are effectively leading their respective HVAC service teams.
• Develop and implement strategies for coaching and training that support the professional growth of the team leads and their technicians.
• Conduct regular performance reviews with each team lead, providing feedback and setting actionable goals for personal and team development.
• Ensure consistency in training across all regions, helping to establish and maintain standard operating procedures (SOPs) and best practices for HVAC service delivery.Metrics Review & Performance Management:
  • Collaborate with Regional Team Leads to set clear performance targets and action plans to address underperformance or challenges.
  • Analyze and report on operational trends, using data to make strategic decisions that improve both short-term and long-term performance.
  • Drive accountability by ensuring that team leads and technicians meet or exceed performance goals, fostering a results-oriented and motivated work environment.Strategic Oversight & Operational Excellence:
    • Work closely with senior leadership to define and implement service strategies that drive efficiency, improve service quality, and enhance customer satisfaction across all regions.
    • Evaluate the effectiveness of current processes and systems, proposing and implementing process improvements that drive operational efficiency.
    • Oversee the budget for the HVAC service department, ensuring resource allocation is optimized across regions.
    • Ensure strict compliance with all safety protocols, regulatory standards, and company policies, performing regular audits as necessary.Customer Satisfaction & Service Quality:
      • Monitor and ensure that all HVAC service work meets the highest quality standards and client expectations.
      • Resolve complex or escalated customer complaints or service issues that regional teams are unable to resolve, ensuring positive outcomes and maintaining high customer satisfaction levels.
      • Collaborate with the customer service department to ensure seamless coordination between the service teams and customers.In-Field Coaching & Training:
        • Handle the most escalated and challenging customer escalations.
        • Provide hands-on training and development for your regional team leads.Required Skills & Qualifications:
          • 8+ years of experience in the HVAC industry, with at least 3 years in a management or leadership role.
          • Proven experience managing service techs- Providing coaching, performance management, and development.
          • Demonstrated success in driving performance metrics and improving service delivery in a large, multi-location environment.
          • Service Titan knowledge is required.
          • Strong understanding of HVAC industry standards, codes, and best practices.
          • Familiarity with key performance metrics and tools used to track and improve operational success.
          • Strong leadership, mentoring, and coaching abilities, with experience managing a team of team leads or senior technicians.
          • Exceptional communication and interpersonal skills with the ability to inspire and motivate a diverse group of professionals.
          • Experience in conducting training and performance evaluations, with a commitment to team development.
          • Ability to analyze and leverage data to inform decision-making and drive operational improvements.
          • Strong problem-solving skills, with the ability to develop and implement solutions for complex operational challenges.
          • Ability to travel to regional locations as needed.
          • Ability to occasionally lift up to 50 lbs and work in varying environmental conditions.Education & Experience:
            • High school diploma or equivalent.
            • 8 years of experience in HVAC systems (FHW, FHA, AC). 3 to 5 years of experience in field technician management.
            • Proficient with Microsoft Office Suite or related software.
            • Strong leadership, communication, and time management skills.Supervisory Responsibilities:
              • This is a management role that is responsible for managing a team, department(s), or region(s), and is responsible for setting performance goals, conducting evaluations, providing feedback to team members, allocating tasks and responsibilities as required, and managing resources.Work Environment:
                • Office Environment: This position is primarily based in an open office environment with typical office conditions; however, may occasionally be required to perform job duties outside the typical office setting.
                • Warehouse Environment: This position is based in a warehouse, which serves as a base for many of our operations and includes equipment and material storage areas.
                • Hybrid position: This position is a flexible work model that combines remote and on-site work. When working remotely, the employee is required to have a workspace free of distraction during work hours to perform job duties.Physical Demands:
                  • Requires sitting at a desk for long periods of time, performing tasks on a computer, the ability to move within the office to attend meetings, access equipment, or interact with colleagues.
                  • While performing the duties of the job, the employee is regularly required to stand, bend, crawl, or kneel in confined spaces. The employee may be required to lift up to 60 pounds, and must be able to climb ladders, enter crawl spaces, stand on roofs, and move up and down stairs safely.
                  • This job may require travel in a personal or company-provided vehicle.Equal Opportunity Employer:At HomeWorks Energy, we celebrate diversity, inclusion, and collaboration. As an Equal Opportunity Employer, we do not discriminate against race, color, religion, national origin, sex, age, gender identity, or expression, sexual orientation, physical or mental disability, veteran status, or any other applicable characteristics. All employment decisions are based on qualifications, skills, and experiences needed to successfully perform the job.
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Keywords: Homeworks Energy, Richmond , HVAC Sr. Service Manager, Professions , Washington, Virginia