Principal Associate, UX/UI Designer

Company: Capital One
Location: Richmond
Posted on: March 25, 2025

Job Description:

Principal Associate, UX/UI DesignerWe are currently seeking a UX Designer to join our team. We are passionate about advocating for user needs and delivering world-class products that redefine our customers' day-to-day financial activities.The Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.What You'll Do:You'll be asked to handle a variety of responsibilities, including:Collaboration & Connection

• Collaborating with technology, product, and business teams to uncover customer and business needs, then translating them into engaging, simple, and intuitive design solutions and understandable concepts that evolve and enhance the product interface and experience.
• Advocating for the customer through human-centered design methods, including: discovery, research, ideation, whiteboard sessions, and user testing.
• Supporting design-led workshops to engage and build alignment across different partners and teams.
• Proactively offering recommendations and solutions by championing prioritization of design-centered product enhancements grounded in research and analysis.
• Connecting with design community peers in service of learning, sharing, and teaching.
• Working with partners and teams across various geographies.
• Embracing and advocating for an experience mindset - this is as important to the work as the results.
• Participating in hiring by reviewing resumes, conducting interviews, and attending consensus.Discovery & Delivery
• Supporting early product definition by working with partners to participate in discovery sessions that uncover customer pain points and opportunities.
• Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams.
• Participating in end-to-end product design by:
• Working with researchers to understand customer needs and define opportunities through usability and empathy studies.
• Framing problems, determining insights, and defining visual designs to serve customer needs.
• Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes.
• Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines.
• Supporting effective storytelling and presentation of visual concepts to various stakeholders.
• Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues.Basic Qualifications

• At least 4 years of experience with UX and UI design.Preferred Qualifications
  • Designing for cross-channel experiences.
  • Experience working with Product and Tech partners.
  • Familiarity with design and prototyping tools, such as: Adobe Products, Sketch and/or Figma.
  • Familiarity with working and contributing to an established design system.At this time, Capital One will not sponsor a new applicant for employment authorization for this position.Salary InformationThe minimum and maximum full-time annual salaries for this role are listed below, by location:
    • McLean, VA: $127,500 - $145,500 for Pr. Associate, Design
    • Richmond, VA: $115,900 - $132,200 for Pr. Associate, Design
    • New York, NY: $139,100 - $158,700 for Pr. Associate, DesignThis role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.
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Keywords: Capital One, Richmond , Principal Associate, UX/UI Designer, Other , Richmond, Virginia