Customer Service Officer

Company: Cash Converters Pty Ltd
Location: Washington
Posted on: November 8, 2024

Job Description:

Cash Converters is Australia's largest second-hand retailer with affordable personal finance solutions, giving our customers the freedom of choice.We are

• Real people who are passionate and proud
• Caring and respectful
• Tenacious problem solversWe are currently looking for a Customer Service Officer to join us at our Perth CBD Head Office in a Full Time capacity.About the role
  • You will be the first point of contact for our customers via phone (inbound/outbound) and email.
  • Provide financial solutions for our loyal customers.
  • Maintaining client and contact register utilising internal software systems.
  • Have an understanding of and working towards individual targets.
  • Offer friendly and compassionate service to our valuable customers.About you
    • You will be a quick learner with the ability to solve complex problems.
    • Capable of working autonomously, and as part of a team in a high-pressure environment.
    • An unwavering passion for customer service.
    • Attention to detail to ensure compliance with statutory regulations.
    • Able to provide a current National Police Clearance.What's on Offer
      • No weekends or night shifts
      • Flexible work arrangement options available
      • Exclusive access to 'Cashies Rewards' featuring discounts and cash-back offers from over 400 retailers.
      • Paid Parental Leave.
      • Salary Packaging for a Novated Car lease available.
      • Health Insurance Discounts (Bupa & HBF).
      • 30% Instore Discount.
      • Plus, access to our Wellness Activities: Move, Munch, Money and Mind.We will start shortlisting for this position immediately! So, keep your phone nearby! You could be hearing from us soon.We are a proudly homegrown Australian business that has been making life possible for our customers since 1984, opening the first store in Victoria Park, WA. Since then we've come a long way, celebrating over 30 years of success in the retail, pawnbroking, and personal finance industry. Cash Converters is an ASX-listed international company across 15 countries.Cash Converters supports diversity, inclusion and equal opportunity. We encourage people of all cultures, backgrounds, gender, age, sexual orientation and abilities to apply.
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