Physician Director of Medical Operations
Company: Concentra
Location: Hampton
Posted on: April 21, 2025
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Job Description:
Overview:
Please double check you have the right level of experience and
qualifications by reading the full overview of this opportunity
below.
Bonus Potential!
Are you ready to take your career to new heights? At Concentra, you
will be a vital member of our patient care team and play a crucial
role in providing exceptional care to our patients. Our mission is
to improve the health of America's workforce, one patient at a
time. Join us at Concentra and see how your clinical competency and
compassion can make a meaningful difference in the lives of the
patients you serve.
As the Director of Medical Operations, you will build clinical
teams focused on service delivery, driving key business metrics,
clinician support and growing core business. Also, responsible for
implementation of strategy and maintaining internal and external
relationships across the markets. Ensures superb patient care,
satisfaction, and employer experience. Accountable for clinical
management of all sites (centers and on-sites) within area of
responsibility. 100% G&A with 80% of the time spent at
sites.
Your region will cover Southern and Coastal Virginia, inclusive of
our clinics in the following areas:
Richmond & Glen Allen
Hampton Roads
Chesapeake
Chesapeake Old George Washington
Newport News
Hampton
Norfolk Airport
Private OnSite facilities
The DMO may reside anywhere within this region, as you will spend
time equally visiting each clinic to support your teams.
Preferably, the DMO will reside in the coastal Hampton Roads area,
to be in proximity with the other regional leader partners.
Responsibilities:
Ensures quality and patient safety through the execution of
clinical model across markets and service lines
Manages key clinical and financial metrics including but not
limited to PI's, CMP, case length, days to first recheck,
Specialist Referral Rate and other disability management and
referral pattern metrics delivered by Clinical Analytics, holding
clinicians accountable
Monitors and coaches clinical outcomes and intervenes in outlier
cases
Maintains clinical proficiencies in patient care and EMR/PM systems
to support the ability to coach and fill in as needed. Identifies
need for Coding and EMR Specialists intervention for field
re-training.
Participates in appropriate risk management activities
Drives patient and client experience/satisfaction metrics such as
TAT, NPS, NPER, ENPS
Mentors clinicians on service delivery (e.g. managing difficult
patients)
Works collaboratively with therapy and operations to ensure optimal
support and workflows to foster caring environment for
treatment
Maintains and leverages relationships with employers, payers,
referral sources, networks, local communities, stakeholders to
drive market growth while responding to requests within 24
hours
Mentors and coaches clinicians regarding the clinical model,
outcomes, business metrics, patient/client satisfaction and center
management
Develops colleague success through all aspects of the talent life
cycle for clinicians within the area including recruiting, hiring,
onboarding, orientation, mentoring/development, engagement,
retention, performance management and succession planning
Ensures patient care delivery teams are functioning at an optimal
level
Fosters an environment of collaboration, professionalism,
patient/colleague safety, quality care, continuous improvement and
reward and recognition
Leads and promotes collaboration across multiple disciplines and
teams to achieve clinical and business outcomes
Develops and executes action plans to address gaps in financial
performance and growth across service lines to achieve the annual
business plan
Plans and executes strategies as well as new clinical and business
processes within the region
Manages clinical staffing and personnel costs
Manages and monitors key clinical and financial metrics including
efficiencies, cost per encounter, coding and documentation, and
others, while understanding the relationship between these and
financial outcomes
This job description is not designed to cover or contain a
comprehensive listing of activities, duties or responsibilities
that are required of the employee for this job. Duties,
responsibilities, and activities may change at any time with or
without notice.
Qualifications:
Board Certified in your respective ABMS or AOA recognized
specialty. Preferably, a related specialty, including, but not
limited to: Occupational Medicine, Preventive Medicine, Aerospace
Medicine, Emergency Medicine, Family Medicine, or Internal
Medicine
Current unrestricted medical license in state of jurisdiction as
required for clinical and/or business duties
Unrestricted DEA license for state of jurisdiction
Medical degree (MD) or Doctor of Osteopathy (DO) degree from
accredited institution
Job-Related Experience
Minimum five years directly applicable experience including
relevant clinical and supervisory experience for clinical scope
Preferred texperience with physician management and
occupational/preventive medicine consulting with employer
groups
Experience developing and leading medical quality improvement
programs
Understand relevant worker's compensation laws, state medical board
requirements/processes and risk management processes
Job-Related Skills/Competencies
Concentra Core Competencies of Service Mentality, Attention to
Detail, Sense of Urgency, Initiative and Flexibility
Ability to make decisions or solve problems by using logic to
identify key facts, explore alternatives, and propose quality
solutions
Outstanding customer service skills as well as the ability to deal
with people in a manner which shows tact and professionalism
The ability to properly handle sensitive and confidential
information (including HIPAA and PHI) in accordance with federal
and state laws and company policies
Strong service philosophy, mentality and a focus on achieving all
aspects of defined service standards
Agrees, supports, and commits to Concentra's core practice
standards and Policies and Procedures
Excellent communication skills including speaking, presentation,
listening, telephone, negotiation, business and medical writing
skills necessary to convey information to supervisors, peers, or
customers
Demonstrate a high level of skill with interpersonal relationships
and communications
Working knowledge of Human Resource principles and practices of
personnel recruitment, selection, coaching and other aspects of
performance management
Proven ability to effectively supervise other professionals
Skilled in reviewing the clinical work of others according to
professional standards and practice guidelines
Ability to supervise, evaluate, coach, and develop staff
Fosters a cooperative and harmonious working climate conducive to
maximize employee morale and productivity
Ability to "put patients first" and enjoys treating patients
Superior patient/customer service and "bed side manner" skills
Must be a team player in a multidisciplinary environment
Demonstrates a value of all contributions to product and
outcome
Displays a professional, approachable and selfless demeanor at all
times both to external and internal clients
Ability to display high degree of inspiration for team members to
retain focus of providing highest levels of customer
satisfaction
Willingness to learn and continuously improve, observed, and
reviewed; is positively responsive to feedback via audits,
observation by peer and supervisors and reviews
Working knowledge of medical office administration and
procedures
Basic computer skills, including email and basic excel
Preferred experience with electronic medical record
Excellent critical thinking, deductive reasoning and
decision-making skills
Sense of urgency, accustomed to tight deadlines, fast paced
environment and ability to quickly adapt to change and stressful
situations
Ability to demonstrate Concentra's core values of having a healing
focus, selfless heart and tireless resolve to serve others
Consistent demonstration of servant leadership through actions of
being welcoming, thoughtful, caring and respectful to all as well
as being skillful in clinical care
Additional Data:
Benefits:
Many of our clinics offer working hours M-F, 8 to 5, no nights, no
weekends, no holidays, no call
Compensation package:
Competitive base salary with annual merit increase opportunity
Monthly Medical Director Stipend
Monthly RVU Bonus Incentive
Quarterly Quality Care Bonus Incentive
Generous Paid Time Off package for new colleagues include:
24 days of Paid Time Off (annually, with roll-over)
5 days of Paid CME Time (annually)
6 Paid Holidays
Medical Malpractice Coverage
Reimbursement for dues upon approval, for the renewal of applicable
licensure, certifications, memberships, etc.
401(k) with Employer Match
Tuition Reimbursement opportunity
Medical/Vision/Prescription/Dental Plans
Life/Disability Insurance:
Colleague Referral Bonus Program
Opportunity to teach residents and students
Training provided in Occupational Medicine
Supplemental health benefits (accident, critical illness, hospital
indemnity insurance)
Pre-tax spending accounts (health care and dependent care FSA)
Concentra accredited CME courses
Occupational Health University
Leadership development programs
Relocation assistance (when applicable)
Commuter benefits
Identity theft services
Colleague discount program
Unmatched opportunities for advancement locally and nationally
This job requires access to confidential and critical information,
requiring ongoing discretion and secure information management.
We will ensure that individuals with disabilities are provided
reasonable accommodation to participate in the job application or
interview process, to perform essential job functions, and to
receive other benefits and privileges of employment. Please contact
us to request accommodation.
Concentra is an Equal Opportunity Employer, including
disability/veteran
#LI-KK1
Keywords: Concentra, Richmond , Physician Director of Medical Operations, Executive , Hampton, Virginia
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