Customer Success Manager

Company: MAX-Security Solutions Ltd.
Location: Washington
Posted on: April 16, 2025

Job Description:

Join our team as a Customer Success Manager in Tel Aviv, Israel! You'll work closely with our VP of Sales, collaborate with Sales Account Managers and work with all of MAX's team leaders, to provide the best service for Fortune-500 clients. We look forward to welcoming a passionate individual who is eager to make a difference in our team!What You'll Do:

• Customer Journey Management: Define service standards, ensure their implementation, and maintain customer satisfaction.
• Ensure retention and satisfaction of all clients - Managing Retention Lifecycle and Reporting
• Become a subject matter expert on MAX's product and services suite
• Supporting the growing CS and Sales team
• Onboarding MAX as a vendor with client portals and compliance requests
• Customer Onboarding
• Running QBRs together with the Sales POCs focusing on account management
• Optimization of current support processes
• CRM: Defining business processes (previous knowledge of HubSpot or Monday preferred)What You'll Bring:
• High proficiency of spoken and written English (ideally native-level)
• Proven work experience in a Customer Success or similar role
• Strong time management and ability to prioritize multiple projects independently
• Problem-solving skills with a proactive approach to identifying and resolving customer issues
• Data-driven mindset with experience in analyzing customer metrics and presenting insightsAdditional Preferred Qualifications:
• Experience in managing a diverse group and training each according to company standards
• Experienced with HubSpot or similar CRM, Monday.com
• Bachelor's degree or equivalent professional experienceMAX Security Solutions is a global leader in tactical intelligence and physical security, offering a unique blend of intelligence-gathering and operational skills. For over 25 years, MAX has specialized in protection, prevention, and risk management, providing customized solutions that adapt to the changing needs of some of the world's most esteemed Fortune 500 and Fortune 100 corporations.
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Keywords: MAX-Security Solutions Ltd., Richmond , Customer Success Manager, Executive , Washington, Virginia