Business Director, Chief of Staff, Customer Services & Strategy

Company: Capital One
Location: Richmond
Posted on: April 2, 2025

Job Description:

Business Director, Chief of Staff, Customer Services & StrategyAs a Business Director, Chief of Staff you will be a key member of the Customer Services & Strategy Chief of Staff team taking over many responsibilities and making them your own. This role is a critical position supporting senior leadership, enabling leaders to execute strategic work while ensuring operational rigor. You will be accountable for associate experiences, capacity management and other strategic initiatives, and will have the opportunity to work with many diverse areas of the business. Expect a role that will stretch and challenge you, supercharging your growth by placing you in new situations that will excite and enrich you.This role will be a massive personal growth opportunity that offers the chance to:

• Go deep into the organization to really understand the business
• Work directly with the senior leadership team
• Lead key and impactful horizontal initiatives
• Have personal impact on the culture and engagement of the - 18k associates within the organizationThis role is perfect for someone with a growth mindset, a big picture strategic thinker and a love of problem-solving. The day to day will span strategic, analytical, and operational levels. Your ability to learn quickly, problem solve superbly, and identify experts to deliver outstanding solutions is crucial to success in this role. You're inclined to think disruptively and not afraid to question the status quo. Above all, we're looking for someone who is creative, proactive, and excited about the opportunities ahead.General Responsibilities:
  • Strategic leadership: Serve as a strategic thought partner for senior leadership and act as a central point of contact between the leadership team and other key partners (e.g. tech, platform)
  • Leadership: Manage and develop multiple associates. Coaching and mentoring associates with a goal of developing and retaining talent at Capital One
  • Execution: Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently
  • Partnership: Work closely with colleagues across Capital One including: tech, segments, finance, enterprise partners and others to drive improvement in quality, volume, service, and profitability
  • Strategic; analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management
  • Strong business judgment, leadership and integrity: They should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business.
  • Problem solving: They should understand the organization's strategy and vision so that they can lean in to complex problems and influence as necessary
  • Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. They should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results
  • Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
  • Clear results orientation: display an intense focus on achieving both short and long term goals. They should be able to drive and execute an agenda in an uncertain and fluid environment
  • Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plusBasic Qualifications:
    • Bachelor's Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)
    • At least 7 years of experience in analysisPreferred Qualifications:
      • Master's Degree
      • 2+ years of experience in financial services
      • 1+ year of experience in consultingCapital One will consider sponsoring a new qualified applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.McLean, VA: $226,000 - $257,900 for Business DirectorRichmond, VA: $205,400 - $234,400 for Business DirectorCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.
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Keywords: Capital One, Richmond , Business Director, Chief of Staff, Customer Services & Strategy, Executive , Richmond, Virginia