Senior Technology Manager, Portfolio Operations

Company: Capital One
Location: Richmond
Posted on: March 29, 2025

Job Description:

Senior Technology Manager, Portfolio OperationsThe newly established Portfolio Operations team within the Associate Experience Technology (AXT) division plays a critical role in supporting 700 product, technology, and design associates. AXT itself empowers all 50,000 Capital One associates through the development of advanced technologies and customer-focused solutions.The Portfolio Operations team is searching for a Senior Manager to assist us in evolving our existing operating routines to optimize our planning, prioritization, and delivery processes. The ideal candidate will utilize strategic thinking, cultivate cross-functional collaboration, and thrive in navigating ambiguous situations. This role presents a unique opportunity to influence our journey to a more well-managed operating model.What you'll do:

• Establish a strategic prioritization processes and governance forum to facilitate trade-off discussions on our top priority items.
• Create a portfolio view of roadmaps, including health, timelines, & dependencies that provides transparency to all AX stakeholders on committed work.
• Define PI Planning routines, templates, and tools to ensure consistency across all of AX while solving for the planning needs of both engineering and non-engineering teams.
• Iterate on existing Jira data standards and quality requirements to ensure we have quality data to support reporting needs.
• Establish a governance process for Jira data quality and monitoring.
• Partner with data and tooling teams to define and implement actionable reports for senior leadership.
• Continuously improve the operating model with a customer focus; balancing the needs of the team, portfolio, and business while aligning with industry best practices.Who you are:
  • Proven ability to drive portfolio management processes across organizations.
  • Strong quantitative background to support data-informed decision-making.
  • Excellent portfolio, project, and program management and organizational skills with meticulous attention to detail.
  • Self-starter with a proactive approach and the ability to work autonomously and take initiative.
  • Confident and willing to champion unpopular ideas, even with senior leadership.
  • Collaborative team player with the ability to navigate and influence the organization.
  • Excellent communication skills with the ability to positively drive transformational change.
  • Ability to influence others without direct authority, building consensus and gaining support for ideas and initiatives.
  • Demonstrated ability to navigate ambiguity, overcome challenges, and achieve desired outcomes in dynamic and fast-paced environments.
  • Dedicated to continuous improvement of project/portfolio management practices.Basic Qualifications:
    • A Bachelor's Degree or Military experience
    • At least 7 years of experience in Project Management, Process Management, or Program Management
    • At least 3 years of People Management experience
    • At least 1 year of experience using Google SuitePreferred Qualifications:
      • Master's Degree
      • PMP, Lean, Agile or Six Sigma certification
      • Strong communication and collaboration skills
      • Strong problem solving and influencing skills
      • Demonstrated success in managing and implementing operational effectiveness and portfolio management initiatives
      • Work experience achieving results with complex projects
      • Proven ability to collaborate effectively with cross-functional teams, fostering a positive and productive working environment.Salary Information:McLean, VA: $193,000 - $220,300 for Sr. Manager, TechnologyRichmond, VA: $175,500 - $200,300 for Sr. Manager, TechnologyThis role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace.
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Keywords: Capital One, Richmond , Senior Technology Manager, Portfolio Operations, Executive , Richmond, Virginia