Site Manager in Training

Company: Sams Xpress Car Wash
Location: Fredericksburg
Posted on: January 31, 2025

Job Description:

The Site Manager is accountable for overall performance of the business including all P/L responsibilities, sales, recruitment, staffing, operations and marketing. The Site Manager will possess a strong focus on customer service, car quality and continuous improvement and will help ensure Sam's Xpress-- Car Wash makes our mark as the new benchmark for dynamic and friendly service. The Site Manager, in addition to the responsibilities mentioned above, performs all routine and diagnostic maintenance and repairs to the car wash equipment and will be accountable to promote and train all employees including Assistant Managers. During training, the SMIT will be expected to work with and train under current Site Managers at various locations.Essential Duties and ResponsibilitiesFoster a positive work environment that encourages honest dialogue, feedback and innovationRecruit, screen, and interview new talent utilizing our ATS systems and ensure new-hire on-boarding paperwork is properly completedMotivate car wash team to achieve their best performanceCommunicate both verbally and in writing with all levels of employeesMaintain accurate records and documentation as requiredEnsure adherence and compliance with all established policies, procedures and processesResponsible for ensuring a professional appearance and attitude at all timesAccountable for managing the team through opening, closing and ongoing maintenance of the facility during assigned shift. This includes cash control procedures as part of the point of salePromote sales, manage expenses and maximize profitabilityAccountable for overall performance of the team during assigned shiftEstablish, demonstrate and recognize exceptional customer serviceProvide Assistant Managers and Associates the tools necessary to ensure exceptional customer experiences and interactions through exampleWorks with the management team in the escalation for service-related issues, and works to reconcile customer complaints on assigned shift in partnership with our claims manager. Document all complaints and communicate these to the appropriate teamProvide positive resolutions to challenges and/or concerns from customersMaintain a neat, clean and organized overall site appearance at each locationProvide excellent customer service to ensure customer satisfactionOther duties as assigned by the District ManagerSupervisory ResponsibilitiesThis position will supervise the whole site level staff, including Senior Assistant Managers, Assistant Managers, and Car Wash Crew MembersQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Minimum QualificationsHigh school diploma or equivalent3+ years of previous management experienceKnowledge of the car wash business and a mechanical aptitudeMotivated with a positive, and fun attitudeAbility to be calm and think clearly in a fast paced ever changing environmentAttention to detail with initiative, and little need for direction and the ability to multitask effectivelyConduct yourself in a consistently positive manner and be a great team playerProfessionalism, honesty, reliability and ethical standards in all situationsExperience with Microsoft Office SuiteMust maintain reliable transportationPhysical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Regularly required to stand for long periods of time in all the outside weather elements, including very cold and hot weatherFrequently required to use hand to finger motions and reach with arms and hands, standing for the majority of the timeRegularly required to lift and/or move items up to 20 pounds without assistance, occasionally required to lift and move items 25-50 pounds with assistanceWork EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This position will work at a job site location and be exposed to the weather elements at all timesHours of work include, but are not limited to, the hours of operation. Current hours of operation are 7 days a week, 7:30AM-9:00PM, closing only on Christmas; however additional hour prior to opening/closing will be necessary to complete dutiesEvening and weekend hours are required; you must be flexible and able to work a minimum of 40 hours a weekBenefitsCompetitive salaryOpportunities for professional growth401(K) with employer match for all employeesEmployee referral bonusSpecialized training and developmentA career with Sam's Xpress-- is both fun and rewarding. We are dedicated not only to our guests but also our employees. We offer excellent training and develop for our employees.Medical, Dental and Vision Insurance for full-time employeesCompany sponsored Group Term Life Insurance for all full-time employeesFURTHER INFORMATIONThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. PI8e82b9cc0bda-25660-34020991

Keywords: Sams Xpress Car Wash, Richmond , Site Manager in Training, Executive , Fredericksburg, Virginia