Help Desk Manager

Company: VirtualVocations
Location: Virginia Beach
Posted on: January 28, 2025

Job Description:

A company is looking for a Help Desk Manager to oversee technical support operations and lead a team of support specialists.

Key Responsibilities

Recruit, train, and mentor help desk specialists while setting performance goals
Oversee daily help desk activities and ensure prompt resolution of issues
Implement best practices in support workflows and collaborate with product teams for improvements

Required Qualifications

Bachelor's Degree in a technical field or equivalent work experience preferred
3+ years of experience managing a help desk or technical support team in a SaaS environment
Strong leadership and team-building skills
Proficiency in help desk software and ticketing systems
Experience supporting government or highly regulated environments is a plus

Keywords: VirtualVocations, Richmond , Help Desk Manager, Executive , Virginia Beach, Virginia

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