Senior Incident Management Engineer
Company: VirtualVocations
Location: Richmond
Posted on: February 19, 2025
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Job Description:
A company is looking for a Senior Problem, Incident and Event
Management Engineer.
Key Responsibilities
Lead technical support teams in restoring services during
disruptions across key technology platforms
Establish and implement policies and processes for effective
incident management
Monitor and analyze incident trends to inform departmental
strategies
Required Qualifications
3-5 years of Major Incident Management experience
Strong background in IT Service Management (ITSM) practices
High-level understanding of network, cloud, and application support
technologies
In-depth knowledge of ServiceNow and other ITSM applications
Ability to work third shift and participate in an on-call
rotation
Keywords: VirtualVocations, Richmond , Senior Incident Management Engineer, Engineering , Richmond, Virginia
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